Refund Policy
1. Class and Session Refunds
All bookings are non-refundable unless otherwise stated. If you are unable to attend a class or personal training session, we offer the option to reschedule or receive a class credit, provided you notify us at least 12 hours in advance. No refunds or credits will be issued for no-shows or late cancellations.
2. Programs and Memberships
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
3. Events and Promotions
Special events, workshops, and discounted promotional offers are non-refundable unless the event is canceled by LeiLani Fitness. If canceled, you will receive a full refund or credit towards another offering.